Refund policy

Return & Refund Policy

At NURELIO, we want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Proof of purchase is required.

To start a return, please contact us at contact@nurelio.store.

Please do not send your item back without contacting us first. If your return request is approved, we will provide you with the appropriate return instructions and return address.

Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong item, contact us within 7 days of delivery at contact@nurelio.store with photos of the issue.

We will review the situation and work to resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

Used products
Items not in their original condition
Products returned without prior authorization
Gift cards
Sale or clearance items (if applicable)

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please request a return (if eligible) and place a new order.

Refunds

Once we receive and inspect your approved return, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks and payment providers may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at contact@nurelio.store.