Shipping policy

Shipping Policy

At NURELIO™, we are committed to delivering your order as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or holidays.

Shipping Times

Estimated delivery times:

United States: 5–12 business days
Canada: 7–15 business days
United Kingdom: 7–15 business days
Australia: 7–15 business days
International: 7–20 business days

Shipping times are estimates and may vary depending on location, customs clearance, weather conditions, or carrier delays.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24–72 hours for tracking information to update.

Shipping Delays

While we strive to meet all delivery estimates, NURELIO™ is not responsible for delays caused by shipping carriers, customs inspections, weather conditions, or other factors beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

Lost or Stolen Packages

NURELIO™ is not responsible for lost or stolen packages marked as delivered by the shipping carrier. If you experience an issue, please contact the carrier directly.

International Orders

International customers may be responsible for customs duties, taxes, or import fees imposed by their local government. These charges are not included in the purchase price or shipping cost.